Delivery Service

Our shop would charge different delivery fee based on the destination of different districts. Please click here to check the delivery charge schedule.

Our shop offers same day ordering and delivery service, however customers must make the purchase order and payment before 12:00 pm, flower items of such order may be substitute by the ones with the same value due to shortage.

We offer you quality and timely delivery service throughout weekends and holidays, the details is as follow:

Our delivery service is normally 9:00am - 5:30pm

If customer requests to have the flower delivery within a particular period of time, we will try our best to make it and fulfill the special needs of our customers. However, affected by various factors (such as traffic, weather conditions etc), such special arrangement would be made earlier or later. We would like you to understand our position if such conditions happen, but we will not compensation if such things occur. If we cannot meet your specified delivery time during special occasions such as Valentine Day, Mother's Day etc, we assure you that we will do our utmost to make your specific order.

Special Situations
If the following situations happen, customers must pay the bill and no payment refund would be provided:

  1. The product has been delivered to the recipient's address, but the recipient no longer lives or works there, and the sender and recipient cannot be reached immediately.
  2. Errors in or incomplete recipient's information including name, company name, delivery address and telephone number result in delivery failure as the sender and recipient cannot be reached before the delivery.
  3. The flowers are delivered in a timely manner, however, no recipient or anyone on behalf of the recipient sign and receive the flowers while the sender cannot be reached by phone immediately, or the recipient refuses to receive the flowers.
  4. In event of emergent incidents, for instance, road blockage near the recipient's address or traffic congestion that causes delivery failure, typhoon No.8, black rainstorm or other disaster.
  5. One single delivery service will only be provided for each transaction. Extra fees may be charged if delivery failure is caused by the above situations and the sender chooses another date to have the flowers delivered.