Terms of Order
Copy Right and Hyperlink Policy
|Terms of Order|
|You can order our shop's products through:
All floral arrangement and products of our shop are designed and monitored by floral design veteran, Miss Ronnie YU.Orders Lead Time
You would receive an email confirmation within one day after completing the ordering procedure. Please contact us immediately in case you fail to receive such notice.
Since flower products are non-standardized and seasonal commodities, there might be slight differences in colour or size subject to the changes of season and climate. As a result, the sample photos are for reference only, and the authenticity is based on the delivered products. Still, we assure you that the major specifications of the product (for example, the flower quantity, colour and wrapping style) will be consistent with the design style.
We will let you know as soon as possible if your selected type of flower is in short, and ask you whether you would like to replace it with another type of flower. If you cannot be informed about the shortage of selected flower before the delivery, we would substitute them with a similar type and meaning of flower.
Our shop offers wide-ranging types of flowers and plants. If the products showcased in our website don't fit you, you may make your own request or obtain some more digital photos. We will try our best to provide you the superb service.
To make the delivery more effective, please provide us with the contact number of the flower recipient as possible as we could contact him/her and make the delivery again if we cannot reach the flower recipient.
|Payment should be made before the date of delivery. The following payment methods are available:
Deposit the total amount by cash into our bank account a
Hong Kong Bank A/C: 004-119-539120-001 or
Bank of China Group A/C: 012-740-1-000867-0
Then write down your name and contact phone number on the bank deposit receipt and fax to us.
Our shop would charge different delivery fee based on the destination of different districts. Please click here to check the delivery charge schedule.
Our shop offers same day ordering and delivery service, however customers must make the purchase order and payment before 12:00 pm, flower items of such order may be substitute by the ones with the same value due to shortage.
We offer you quality and timely delivery service throughout weekends and holidays, the details is as follow:
Our delivery service is normally 9:00am - 5:30pmIf customer requests to have the flower delivery within a particular period of time, we will try our best to make it and fulfill the special needs of our customers. However, affected by various factors (such as traffic, weather conditions etc), such special arrangement would be made earlier or later. We would like you to understand our position if such conditions happen, but we will not compensation if such things occur. If we cannot meet your specified delivery time during special occasions such as Valentine Day, Mother's Day etc, we assure you that we will do our utmost to make your specific order.
|If the following situations happen, customers would enjoy a payment refund guarantee:
Message cards are free for every order
Please write down your message in the Remarks Section on the Order Page. Messages could be written in English or Chinese. We will send the Card together with the product you ordered to the recipient.
Our Management and Staff are all committed to Service Excellence. Your comments and suggestions are very valuable to our product and service development. Please send your comments to us.
Once customer makes an order in this Website, we may collect two types of information from you:
Our Use and Disclosure of Your Information
You may notice offers from other website or companies advertised on this website. However, we do not make any representations about the practices and policies of these website or companies. If you want to use any services from any of them, please note that any information you provided is beyond our control and protection.
Data Security and Third Party Websites
Personal Data (Privacy) Ordinance of Hong Kong
You may send your request to us for accessing or correction about your personal data collected by us. And you can also sent your enquire or complaints to us.
|Copy Right and Hyperlink Policy|
The information and materials on this website are owned by Flowers & Balloons Florist and may be protected under intellectual property laws and rights with all right reserved. Without prior consent from Flowers & Balloons Florist you are not allowed to copy, transmit, publish and otherwise use or deal with the information and materials contained in this website for any commercial or public purpose. If you download any information and materials from this website for personal, private or non-commercial use, you agree that you will not remove or obscure any copyright or proprietary or intellectual property notices contained in such information and materials. If you decide to use, copy, transmit or download any information and materials in this website that not for personal, private or non-commercial use, you can contact us for approval.